Shipping policy

Deoli Watches & Co. – Shipping Policy

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At Deoli Watches & Co., we treat every shipment with the utmost care and discretion. Your luxury timepiece is a valuable investment, and our shipping process is designed to ensure it arrives safely, securely, and on time.

1. Trusted Carriers

We partner exclusively with industry-leading carriers to provide secure and reliable delivery across the United States and internationally. Our trusted shipping partners include:

  • UPS

  • USPS

  • FedEx

  • DHL Express

Carrier selection may vary depending on destination, value, and speed requirements.

2. Fully Insured Shipments

All orders placed through Deoli Watches & Co. are shipped with full insurance coverage for the total value of the item. This protects your watch against loss, theft, or damage during transit.

  • Insurance is included automatically and cannot be waived.

  • Each shipment is monitored and tracked to ensure safe delivery.

  • Claims are handled directly by our team in cooperation with the carrier and insurer.

3. Signature Confirmation

Due to the value of our products, all shipments require an adult signature upon delivery.
We do not ship to P.O. boxes, forwarding services, or unverified third-party addresses.

4. Delivery Timeline

  • Domestic Orders (U.S.): Estimated delivery within 1–5 business days depending on location and shipping method.

  • International Orders: Estimated delivery within 3–10 business days, subject to customs clearance and destination.

Orders are typically processed within 24–48 hours after confirmation, Monday through Friday.

5. International Shipping

We offer secure international shipping to select countries. Buyers are responsible for:

  • All import duties, VAT, customs taxes, and local fees

  • Compliance with their country’s import regulations for luxury goods

If your country is not listed at checkout, contact us for a custom shipping quote.

6. Tracking Information

Once your order is shipped, you will receive:

  • A tracking number

  • A direct link to monitor your shipment’s progress

  • Carrier contact information for additional support

Tracking is also available through your account on www.deoliwatches.com.

7. Packaging & Security

Each timepiece is packaged with professional care and protective materials.
Shipments may include:

  • Manufacturer packaging (if applicable)

  • Deoli authenticity card or documentation

  • Tamper-evident seals and internal cushioning for added protection

8. In Case of Shipment Issues

If your item arrives damaged or is reported missing during transit:

  1. Notify us within 24 hours of delivery or expected delivery.

  2. Provide supporting documentation and photos (if applicable).

  3. We will initiate a carrier and insurance investigation immediately.

Resolutions may take 7–15 business days depending on carrier timelines.

9. Contact Us

For shipping inquiries, custom arrangements, or assistance, please reach out to our team:

Email: info@deoliwatches.com
Phone: +1 (786) 327-2480
Instagram: @deoliwatches